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1. Billing information

2. Review your order

Product Subtotal
AT10K Desktop - 550


  × 2 		$3,745.40
Subtotal $3,745.40
GST $374.54
Total $4,119.94

3. Payment

  • Make your payment directly into our bank account. Upon placing the order, you will receive our bank details. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.

Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
We do not share your personal data with marketing organisations.


Why buy from IDV Pacific?

 

Check Mark

Authorised Thales Channel Partner

Australia and New Zealand supplier for Thales Gemalto scanners. 30 Day money back guarantee

Check Mark We do Warranty

Warranty returns, extended warranty plans and optional Hot Swap service for mission-critical deployments.

Check Mark We offer Technical Assistance

We have sample code and professional services to go with the SDKs to get you operational quickly

Check MarkWe have Validation Solutions

Our validation SaaS software verifies nearly 6000 international ID documents using these scanners

  • The standard warranty period is 24 months.
  • Optional extended warranty is available for up to 3 extra years (5 years total). This must be added at the time of purchase.
  • Warranty repairs are done on a return to base arrangement. Our office is on Level 5, 56 Pitt Street, Sydney.
  • Please contact us for a Return Advice number before sending any devices by submitting a request on our Support Portal:
  • https://support.idvpacific.com.au
  • (or click the headphone icon on the top right of our website https://idvpacific.au)

Warranty claims typically take 4-5 weeks however timing may be delayed currently due to COVID related shipping delays

The standard warranty is 2 years return to base.
Optional annual support is available at 15% per year for a maximum of 3 extra years (5 years total)

This must be taken out at the time of purchase.

If your scanner is DOA contact IDV Pacific immediately by submitting a request through our support portal (see link in the website footer or headphone icon in the header) and we will replace it with a pre-tested new unit (subject to stock availability) and arrange for the defective reader to be returned to Thales for a warranty claim

If your scanner fails and is business-critical, contact IDV Pacific immediately and we will replace it with a pre-tested new unit (subject to stock availability)

If your scanner fails within 30 days of purchase contact your supplier or IDV Pacific immediately and we will either refund the funds for the device or replace with a pre-tested new unit (subject to stock availability) and arrange for the defective reader to be returned to Thales for a warranty claim. Assuming the item is replaced or repaired under warrant your warranty period will recommence for 2 years from the date of return of the replaced item

Yes.

Check the order status in My Account, Orders

If your order status is ‘On Hold‘, you can cancel from here

If the status is ‘Processing‘ please submit a request through our support system. Use the Support link in the website footer or the headphone icon in the header.

If the status is ‘Completed‘ refer to the Refund Policy

Yes.

Contact us at contact@idvpacific.au for details.

We also offer Professional Services for assistance with installation, provisioning, configuration and coding.

Yes.

Contact us at contact@idvpacific.au

Yes.

Contact us at contact@idvpacific.au

  • We offer payment by direct bank transfer that you select when checking out through the Cart.
  • Alternatively, you may use the Stripe payment gateway for Mastercard or Visa settlement.
  • You may choose to keep your details on file for future use. Details are stored by Stripe, not IDV Pacific (Stripe Terms here)
  • Shipment for in-stock items will generally be effected the next business day via Australia Post

Email us at support@idvpacific.au

OR

Create a request in our Support Portal: https://support.idvpacific.com.au

(or click the support link in the footer or the headphone icon on the top right of our website https://idvpacific.au)

We do not keep credit card details. You may optionally elect to have your credit card details stored in the Stripe Gateway for future use (Stripe Terms here)

IDV Pacific is an Australian-owned Pty Ltd company that has been operating since 2015. We are the authorised Australian Channel Partner for Thales Document Readers and other identity validation products